The following terms explain withdrawals, returns and refunds for AmpliDestock purchases.
Consumer right of withdrawal
Consumers have 14 days from receipt of the goods to notify us of a withdrawal without giving a reason. For split deliveries, the statutory starting date applies. Send a clear notice via our contact form or by email; obtaining an RMA number is not required to exercise this right. You then have 14 days to send the goods back.
Condition and packaging
Protect the item and accessories during shipping. Original packaging is recommended but is not an absolute condition for withdrawal. A reduction in value may be claimed only for handling beyond what is needed to inspect the item.
Return costs
Direct return shipping costs may be borne by the consumer if disclosed before purchase. Bulky goods require appropriate transport, with costs disclosed or estimated as required before ordering. Statutory warranty returns follow different rules.
Refund timing and method
Eligible payments, including standard outbound delivery costs, are refunded within 14 days of the withdrawal notice. Refunds may be withheld until the goods or evidence of shipment is received, whichever comes first. The original payment method is used unless you expressly agree to another fee-free method.
Exceptions and business purchases
Statutory exceptions may apply, including custom-made goods and certain sealed hygiene products once unsealed. Business purchases do not automatically carry the consumer withdrawal right, subject to special legal protections.
Damaged or faulty items
Contact us with your order number and the affected items. Photographs can help. Statutory rights remain unaffected; faults are not treated as voluntary returns.
How to request a return
Contact us via the website form or at contact@amplidestock.com. We provide product-specific shipping instructions and the applicable return address. Do not send goods directly to a supplier without our instructions.